Support
Support plans
Every Omni Desk plan includes Basic support. Upgrade for faster answers and hands-on help.
Included with every plan
Basic
Free
- Email support
- Knowledge base, user and admin guides
- Training videos
- Business hours (Mon–Fri, 9am–5pm WAT)
- Response within 1 business day
Most chosen
Premium
Contact sales
- Everything in Basic
- Phone and chat support
- Response within 4 business hours
- Extended hours (Mon–Sat, 8am–8pm WAT)
- Guided onboarding sessions
- Quarterly account review
For critical operations
Enterprise
Contact sales
- Everything in Premium
- Dedicated account manager
- 24/7 support for critical issues
- Response within 1 hour for critical issues
- Custom onboarding and on-site training
- Integration and data-migration help
Compare support plans
| Basic | Premium | Enterprise | |
|---|---|---|---|
| First response | 1 business day | 4 business hours | 1 hour (critical) |
| Support hours | Mon–Fri, 9–5 WAT | Mon–Sat, 8–8 WAT | 24/7 (critical) |
| Email support | |||
| Phone and chat support | — | ||
| Knowledge base and training videos | |||
| Onboarding sessions | — | ||
| Dedicated account manager | — | — | |
| 24/7 critical-issue support | — | — | |
| Integration and data-migration help | — | — |